Your burning questions about equipment restoration and our services - answered here.
What are the cost benefits to restore rather than replace equipment?
Insurance companies will often replace equipment that has been exposed
to smoke, water or chemical contaminants, which can be very costly.
However, it has been proven that it is often far more cost effective
and efficient to decontaminate and restore electronics and equipment
rather than replace them.
This is particularly true in a high tech, commercial, medical, and
manufacturing environment in which equipment delivery lead-time often
means significant downtime (sometimes up to 12-18 months), which can
add hefty losses to the claim.
Furthermore, when new equipment arrives, it often requires additional
time for installation, set-up and staff training; and this can
translate into further downtime and expenses.
What are the environmental benefits of equipment restoration?
There are many eco-advantages to restoring equipment:
Keeps thousands of tons of waste out of landfills every year
Saves on the use of plastics and packaging used on new items
Reduces shipping/fuel consumption and harmful emissions
Our cross-country equipment storage means we respond to disasters quickly
- avoiding long distance transports
We use Canadian made, eco-friendly cleaning products and methods
How do I know if the equipment can be restored?
Newtron Group will conduct a thorough on-site inspection of the
affected equipment and will provide a full report with recommendations
and cost estimates.
If a piece of equipment cannot be safely or effectively restored, we
will recommend a replacement. All reports are completed in a
convenient, easy-to-read, and timely manner.
How effective is the restoration process for businesses impacted by
Upon your approval, Newtron Group will send a team of trained
technicians on-site to mitigate the loss and to start the
decontamination and restoration process on a timely basis.
Our crews work around the insured’s business schedule and the building
contractor’s schedule to ensure that the equipment is cleaned,
restored, and put back to its pre-loss condition as quickly as
We understand that mitigating business interruption and maximizing
equipment performance is essential. If the service of an outside
vendor is required, we will coordinate and monitor the process to
ensure everything is done in a timely, cost-savings manner.
What is the warranty on restored items?
We take pride in our work and back it by two great warranties:
Level of cleanliness - We warrant that the equipment will be thoroughly
cleaned and decontaminated to industry standards (less than 20ug/sq.in.
of contamination). This includes the removal of all smoke, soot, water,
and moisture contaminations that may have been caused by the loss incident.
Corrosion recurrence - All equipment cleaned and restored by our highly
trained Newtron Group technicians is fully warranted against the reoccurrence
of corrosion for a one-year period.
What type of equipment can be restored?
We clean, decontaminate, and restore all types of high tech,
electronic, medical, and manufacturing equipment. We have successfully
restored tens of thousands of items ranging from personal computers
and appliances to entire manufacturing plants.
If you want to find out if our services are right for you, just ask us
to visit the site and give you an assessment.
How does your ‘Equipment Preservation’ process work?
When loss occurs and there is corrosion, it’s crucial to act quickly.
We arrive on site, assess the situation and make recommendations that
help protect and preserve equipment of all types.
We apply a special preservative to bare metals to mitigate any further
damage and stop corrosion in its tracks. This equipment preservation
is especially beneficial if a building is compromised and equipment
cleaning/restoration may be delayed.
What if our business has special security concerns?
For over 20 years we have been trusted to work at some of the most
secure sites in Canada. Our crews go through rigourous security
processes to meet even the strictest standards. Some of our past work
includes banks, nuclear plants, court houses, city halls, high-tech
labs, medical facilities and more.
What about damage from catastrophes?
We are on duty at catastrophe sites across Canada. This includes the
devastating Fort MacMurray and Slave Lake wildfires to massive
flooding in Calgary and Toronto, and so many more. We have got the
manpower, the resources, expertise and equipment to get the job done
wherever catastrophes occur.
What does “pre-loss’ condition mean?
Your electronics and equipment may have sustained damage or
wear-and-tear before the loss/catastrophe occurred.
This can include surface damage such as dents or scratches, as well as
missing parts or mechanical issues. As a result, such damage is not
included in the repairs. It is our job to decontaminate and restore
items to how they were before the damage occurred, in other words, to
its pre-loss condition, using materials of like-kind and quality.
At your request, we will provide you with an estimate for any
additional equipment repairs you may wish undertaken by our team. This
additional work is termed “non-insured work.”
How is Newtron Group different from other restoration companies?
At Newtron Group, we specialize in equipment restoration and
consulting. As a result, we are hyper-focused, highly trained, and
We give 100% of our attention to home and business owners impacted by
damage to electronics, equipment, and machinery of all types. Our
50,000 sq. ft. facility is one-of-a-kind, as are the mobile units we
have stationed in cities across Canada.
Our crews provide the best in client services - looking after
insurance professionals and the insured swiftly, with the utmost care
and professionalism at every step of the process.
What industries and geographic areas does Newtron Group cover?
Newtron Group specializes in commercial and industrial claims
including large loss, as well as personal claims from homeowners.
We serve the following industries:
Hospitals, labs & health care
Manufacturing & processing
Retail & hospitality
Government & military
Sports & entertainment
Office & financial
Mines & oil rigs
Industrial & commercial
Multi-unit & single family residential
Our head office and 50,000 sq. ft. restoration facility is located in
Brampton, Ontario, but we also service each and every province and
territory across Canada! We attend to locations in even the most rural
and far-north locations.
Meet our key-players.
Led by an elite team of technical experts who deliver results - with precision & passion.