Frequently Asked Questions.

Insurance companies will often replace equipment that has been exposed to smoke, water or chemical contaminants, which can be very costly. However, it has been proven that it is often far more cost effective and efficient to decontaminate and restore electronics and equipment rather than replace them.

This is particularly true in a high tech, commercial, medical, and manufacturing environment in which equipment delivery lead-time often means significant downtime (sometimes up to 12-18 months), which can add hefty losses to the claim.

Furthermore, when new equipment arrives, it often requires additional time for installation, set-up and staff training; and this can translate into further downtime and expenses.

There are many eco-advantages to restoring equipment:

• • Keeps thousands of tons of waste out of landfills every year
• • Saves on the use of plastics and packaging used on new items
• • Reduces shipping/fuel consumption and harmful emissions
• • Our cross-country equipment storage means we respond to disasters quickly - avoiding long distance transports
• • We use Canadian made, eco-friendly cleaning products and methods

Newtron Group will conduct a thorough on-site inspection of the affected equipment and will provide a full report with recommendations and cost estimates.

If a piece of equipment cannot be safely or effectively restored, we will recommend a replacement. All reports are completed in a convenient, easy-to-read, and timely manner.

Upon your approval, Newtron Group will send a team of trained technicians on-site to mitigate the loss and to start the decontamination and restoration process on a timely basis.

Our crews work around the insured’s business schedule and the building contractor’s schedule to ensure that the equipment is cleaned, restored, and put back to its pre-loss condition as quickly as possible.

We understand that mitigating business interruption and maximizing equipment performance is essential. If the service of an outside vendor is required, we will coordinate and monitor the process to ensure everything is done in a timely, cost-savings manner.

We take pride in our work and back it by two great warranties:

• • Level of cleanliness - We warrant that the equipment will be thoroughly cleaned and decontaminated to industry standards (less than 20ug/sq.in. of contamination). This includes the removal of all smoke, soot, water, and moisture contaminations that may have been caused by the loss incident.
• • Corrosion recurrence - All equipment cleaned and restored by our highly trained Newtron Group technicians is fully warranted against the reoccurrence of corrosion for a one-year period.

We clean, decontaminate, and restore all types of high tech, electronic, medical, and manufacturing equipment. We have successfully restored tens of thousands of items ranging from personal computers and appliances to entire manufacturing plants.

If you want to find out if our services are right for you, just ask us to visit the site and give you an assessment.

When loss occurs and there is corrosion, it’s crucial to act quickly. We arrive on site, assess the situation and make recommendations that help protect and preserve equipment of all types.

We apply a special preservative to bare metals to mitigate any further damage and stop corrosion in its tracks. This equipment preservation is especially beneficial if a building is compromised and equipment cleaning/restoration may be delayed.

For over 20 years we have been trusted to work at some of the most secure sites in Canada. Our crews go through rigourous security processes to meet even the strictest standards. Some of our past work includes banks, nuclear plants, court houses, city halls, high-tech labs, medical facilities and more.

We are on duty at catastrophe sites across Canada. This includes the devastating Fort MacMurray and Slave Lake wildfires to massive flooding in Calgary and Toronto, and so many more. We have got the manpower, the resources, expertise and equipment to get the job done wherever catastrophes occur.

Your electronics and equipment may have sustained damage or wear-and-tear before the loss/catastrophe occurred.

This can include surface damage such as dents or scratches, as well as missing parts or mechanical issues. As a result, such damage is not included in the repairs. It is our job to decontaminate and restore items to how they were before the damage occurred, in other words, to its pre-loss condition, using materials of like-kind and quality.

At your request, we will provide you with an estimate for any additional equipment repairs you may wish undertaken by our team. This additional work is termed “non-insured work.”

At Newtron Group, we specialize in equipment restoration and consulting. As a result, we are hyper-focused, highly trained, and knowledgeable.

We give 100% of our attention to home and business owners impacted by damage to electronics, equipment, and machinery of all types. Our 50,000 sq. ft. facility is one-of-a-kind, as are the mobile units we have stationed in cities across Canada.

Our crews provide the best in client services - looking after insurance professionals and the insured swiftly, with the utmost care and professionalism at every step of the process.

Newtron Group specializes in commercial and industrial claims including large loss, as well as personal claims from homeowners.

We serve the following industries:

• • Hospitals, labs & health care
• • Manufacturing & processing
• • Retail & hospitality
• • Education
• • Government & military
• • Sports & entertainment
• • Office & financial
• • Mines & oil rigs
• • Industrial & commercial
• • Multi-unit & single family residential

Our head office and 50,000 sq. ft. restoration facility is located in Brampton, Ontario, but we also service each and every province and territory across Canada! We attend to locations in even the most rural and far-north locations.